Overview
LatestGears’ products can be returned within 14 days of delivery. To initiate a product return, you must first contact LatestGears support at {support@latestgears.com} for instructions. If the item is eligible for return, an RMA# or not will be provided along with the return address. LatestGears sources products from multiple suppliers and manufacturers, therefore it is important to contact us first in order to receive the correct return address.
All costs associated with product returns (restocking fee if any, return shipping fee, etc) are the responsibility of the customer. Once your returns have been received and processed by LatestGears, a refund will be issued to the same exact initial payment method used for the purchase – no exceptions. You will see a refund as a return credit on your payment card or ach refund on your bank account with 3-5 business days, or maybe longer depending on your bank.
In some cases we may offer store credit, coupons, or bonus credits depending on the circumstances, that can only be used to purchase another item from our store (coming soon!).
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
— Gift cards
— Downloadable software products
— Personal care items
— Health products (including vitamins, supplements, or sexual health related items)
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, usually within 3-5 business days. However this may take longer depending on your bank.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at {support@latestgears.com}.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Shipping returns
To return your product, you should contact us for the correct physical address. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at {support@latestgears.com} for questions related to refunds and returns.